Refund policy

Last updated: March 2026

Limited Edition Items — Final Sale

All limited edition pieces are final sale. Due to the exclusive and handcrafted nature of these items, we are unable to accept returns, exchanges, or issue refunds once a purchase has been made. By completing your purchase, you acknowledge and agree to this policy.

Damaged or Faulty Items

We take great care in the quality of every piece we create. However, if your item arrives damaged or with a manufacturing fault, please contact us within 14 days of delivery at info@theoandvick.co.uk with:

• Your order number
• A clear description of the fault
• Photographs of the damage

We will assess each case individually and, where a fault is confirmed, offer a replacement or full refund at our discretion.

Standard Items

For non-limited edition items, we accept exchange requests or store credit within 14 days of delivery, provided the item is:

• Unused and in its original condition
• In its original packaging

We do not offer cash refunds for change-of-mind purchases. Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

How to Contact Us

To raise a return or refund request, please contact us at info@theoandvick.co.uk or via our website contact form. We aim to respond within 2 business days.

Processing Times

Approved refunds will be processed within 5–10 business days and returned to your original payment method.